Continued...(There's like a million more..)



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As we continue to process this difficult moment, I want to acknowledge the real pain expressed by members of our community. I also want to acknowledge that the decision I made last week has left many of you angry, disappointed and hurt. So I am especially grateful that, despite your heartfelt disagreement, you remain focused on taking positive steps to move forward. That can't be easy, so I just want to say I hear you and I'm grateful.

I believe our platforms can play a positive role in helping to heal the divisions in our society, and I'm committed to making sure our work pulls in this direction. To all of you who have already worked tirelessly on ideas to improve, I thank you. You're making a difference, and together we'll make a difference. And while we will continue to stand for giving everyone a voice and erring on the side of free expression in these difficult decisions -- even when it's speech we strongly and viscerally disagree with -- I'm committed to making sure we also fight for voter engagement and racial justice too.

Many of you have asked what concrete steps can start working on to improve our products and policies. I want to share more about the seven areas I discussed at Q&A that we're focusing on initially. Based on feedback from employees, civil rights experts and subject matter experts internally, we're exploring the following areas, which fit into three categories: ideas related to specific policies, ideas related to decision-making, and proactive initiatives to advance racial justice and voter engagement. I want to be clear that while we are looking at all of these areas, we may not come up with changes we want to make in all of them.

Ideas related to specific policies:

1. We're going to review our policies allowing discussion and threats of state use of force to see if there are any amendments we should adopt. There are two specific situations under this policy that we're going to review. The first is around instances of excessive use of police or state force. Given the sensitive history in the US, this deserves special consideration. The second case is around when a country has ongoing civil unrest or violent conflicts. We already have precedents for imposing greater restrictions during emergencies and when countries are in ongoing states of conflict, so there may be additional policies or integrity measures to consider around discussion or threats of state use of force when a country is in this state.

2. We're going to review our policies around voter suppression to make sure we're taking into account the realities of voting in the midst of a pandemic. I have confidence in the election integrity efforts we've implemented since 2016. We've played a role in protecting many elections and now have some of the most advanced systems in the world. But there's a good chance that there will be unprecedented fear and confusion around going to the polls in November, and some will likely try to capitalize on that confusion. For example, as politicians debate what the vote-by-mail policies should be in different states, what should be the line between a legitimate debate about the voting policies and attempts to confuse or suppress individuals about how, when or where to vote? If a newspaper publishes articles claiming that going to polls will be dangerous given Covid, how should we determine whether that is health information or voter suppression?

3. We're going to review potential options for handling violating or partially-violating content aside from the binary leave-it-up or take-it-down decisions. I know many of you think we should have labeled the President's posts in some way last week. Our current policy is that if content is actually inciting violence, then the right mitigation is to take that content down -- not let people continue seeing it behind a flag. There is no exception to this policy for politicians or newsworthiness. I think this policy is principled and reasonable, but I also respect a lot of the people who think there may be better alternatives, so I want to make sure we hear all those ideas. I started meeting with the team yesterday and we're continuing the discussion soon. In general, I worry that this approach has a risk of leading us to editorialize on content we don't like even if it doesn't violate our policies, so I think we need to proceed very carefully.

Ideas related to decision-making:

4. We're going to work on establishing a clearer and more transparent decision-making process. This is clearly not the last difficult decision we're going to have to make, and I agree with the feedback from many of you that we should have a more transparent process about how we weigh the different values and equities at stake, including safety and privacy. I think we can provide more transparency into what goes into the policy briefings and recommendations that get sent to me. These analyses are done thoroughly by Monika Bickert's team and take into account many voices. Since I accept the team's recommendations the vast majority of the time, this process is where I think we should focus most on transparency. For the most sensitive escalations where I discuss with the team further rather than just accepting their recommendation over email, we can try to outline how we incorporate all perspectives into those follow-up discussions as well, even though that tends to vary depending on the equities at stake in each decision.

5. More broadly, we're going to review whether we need to change anything structurally to make sure the right groups and voices are at the table -- not only when decisions affecting a certain group are being made, but when other decisions that may set precedents are being made as well. I'm committed to elevating the representation of diversity, inclusion and human rights in our processes and management team discussions, and I will follow up soon with specific thoughts on how we can structurally improve this. Proactive initiatives to advance racial justice and voter engagement:

6. We've started a workstream for building products to advance racial justice. Many of you have shared ideas in the past few days on product improvements we can look at, and I've been impressed by how quickly we've moved here. I've asked Fidji to be responsible for this work, and Ime will be shifting some volunteers from our New Products Experimentation team to focus on this as well. They'll have more to share on the first set of projects we're planning to take on soon.

7. We're building a voter hub to double down on our previous get-out-the-vote efforts. At the end of the day, voting is the best way to hold our leaders accountable and address many of these long term questions about justice. Our efforts will draw on lessons we learned from our successful Covid Information Center in order to make our voting and civic engagement efforts as central as our efforts around Covid recovery. We'll focus on making sure everyone has access to accurate and authoritative information about voting, as well as building tools to encourage people to register to vote and help them encourage their friends and communities to vote as well. In 2016, we ran one of the largest get out the vote efforts in history. I expect us to do even better in 2020.

To members of our Black community: I stand with you. Your lives matter. Black lives matter.

We have so far to go to overcome racial injustice in America and around the world, and we all have a responsibility and opportunity to change that. I believe our platforms will play a positive role in this, but we have work to do to make sure our role is as positive as possible. These ideas are a starting point and I'm sure we'll find more to do as we continue on this journey. I encourage you all to also check out Maxine’s post about how you can give direct feedback on product, integrity and content policy ideas as well. Thanks for all your input so far, and I'm looking forward to making progress together over the coming weeks and months.

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Apple

Speaking up on racism
Right now, there is a pain deeply etched in the soul of our nation and in the hearts of millions. To stand together, we must stand up for one another, and recognize the fear, hurt, and outrage rightly provoked by the senseless killing of George Floyd and a much longer history of racism.

That painful past is still present today — not only in the form of violence, but in the everyday experience of deeply rooted discrimination. We see it in our criminal justice system, in the disproportionate toll of disease on Black and Brown communities, in the inequalities in neighborhood services and the educations our children receive.

While our laws have changed, the reality is that their protections are still not universally applied. We’ve seen progress since the America I grew up in, but it is similarly true that communities of color continue to endure discrimination and trauma.

I have heard from so many that you feel afraid — afraid in your communities, afraid in your daily lives, and, most cruelly of all, afraid in your own skin. We can have no society worth celebrating unless we can guarantee freedom from fear for every person who gives this country their love, labor, and life.

At Apple, our mission has been and always will be to create technology that empowers people to change the world for the better. We’ve always drawn strength from diversity, welcomed people from every walk of life to our stores around the world, and strived to build an Apple that is inclusive of everyone.

But we must do more. We commit to continuing our work to bring critical resources and technology to underserved school systems. We commit to continuing to fight the forces of environmental injustice — like climate change — which disproportionately harm Black communities and other communities of color. We commit to looking inward and pushing progress forward on inclusion and diversity, so that every great idea can be heard. And we’re donating to organizations including the Equal Justice Initiative, which challenge racial injustice and mass incarceration.

To create change, we have to reexamine our own views and actions in light of a pain that is deeply felt but too often ignored. Issues of human dignity will not abide standing on the sidelines. To the Black community — we see you. You matter and your lives matter.

This is a moment when many people may want nothing more than a return to normalcy, or to a status quo that is only comfortable if we avert our gaze from injustice. As difficult as it may be to admit, that desire is itself a sign of privilege. George Floyd’s death is shocking and tragic proof that we must aim far higher than a “normal” future, and build one that lives up to the highest ideals of equality and justice.

In the words of Martin Luther King Jr., “Every society has its protectors of status quo and its fraternities of the indifferent who are notorious for sleeping through revolutions. Today, our very survival depends on our ability to stay awake, to adjust to new ideas, to remain vigilant and to face the challenge of change.”

With every breath we take, we must commit to being that change, and to creating a better, more just world for everyone.

Signed Tim Cook

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Google

Our commitments to racial equity
Hi everyone,

Over the past several weeks, violent and racist attacks against the Black community have forced the world to reckon with the structural and systemic racism that Black people have experienced over generations. My own search for answers started within our own walls. Listening to the personal accounts of members of our Black Leadership Advisory Group and our Black+ Googlers has only reinforced for me the reality our Black communities face: one where systemic racism permeates every aspect of life, from interactions with law enforcement, to access to housing and capital, to health care, education, and the workplace.

As a company, and as individuals who came here to build helpful products for everyone, Google commits to translating the energy of this moment into lasting, meaningful change. Today we are announcing a set of concrete commitments to move that work forward: internally, to build sustainable equity for Google’s Black+ community, and externally, to make our products and programs helpful in the moments that matter most to Black users.

Building sustainable equity
Creating meaningful change starts within our own company. Strengthening our commitment to racial equity and inclusion will help Google build more helpful products for our users and the world. To that end, we’re announcing several commitments to build sustainable equity for our Black+ community.

First, we’re working to improve Black+ representation at senior levels and committing to a goal to improve leadership representation of underrepresented groups by 30 percent by 2025. To help achieve this, we’ll post senior leadership roles externally as well as internally, and increase our investments in places such as Atlanta, Washington DC, Chicago, and London, where we already have offices. We'll take the same approach across regions, using site and country-specific plans to recruit and hire more underrepresented Googlers in communities where the social infrastructure already supports a sense of belonging and contributes to a better quality of life.

Second, we’ll do more to address representation challenges and focus on hiring, retention, and promotion at all levels. To help direct that work, I’m establishing a new talent liaison within each product and functional area to mentor and advocate for the progression and retention of Googlers from underrepresented groups. I’m also convening a task force, including senior members of the Black+ community at Google, to develop concrete recommendations and proposals for accountability across all of the areas that affect the Black+ Googler experience, from recruiting and hiring, to performance management, to career progression and retention. I’ve asked the task force to come back with specific proposals (including measurable goals) within 90 days.

Third, we’re working to create a stronger sense of inclusion and belonging for Googlers in general and our Black+ community in particular. Our internal research shows that feelings of belonging are driven by many aspects of our experiences at work, including the psychological safety we feel among our teams, the support of our managers and leaders, equitable people processes, and opportunities to grow and develop our careers. Across all of these dimensions, we’re committed to building more inclusive practices and policies—and revisiting them when we don’t get them right.

As one example, we’ve had a security practice of Googlers watching for “tailgaters” in order to reduce instances of unauthorized visitors in offices. We have realized this process is susceptible to bias. So, over the past year, our Global Security and Resilience team partnering with a cross-functional working group, conducted extensive research, listened to Black Googlers’ experiences, and developed and tested new security procedures to ensure we could maintain the safety and security of the Google community without relying on this type of enforcement. Now, as we prepare to return to the office, we will end the practice of Googlers badge-checking each other and rely on our already robust security infrastructure.

Fourth, we’ll establish a range of anti-racism educational programs that are global in view and able to scale to all Googlers. We’ll be welcoming external experts into Google to share their expertise on racial history and structural inequities, and start conversations on education, allyship, and self-reflection. And this week we’ve begun piloting a new, multi-series training for Googlers of all levels that explores systemic racism and racial consciousness, to help develop stronger awareness and capacity for creating spaces where everyone feels they belong. We plan to roll out this training globally by early next year. We’ll also integrate diversity, equity, and inclusion into our mandatory manager trainings.

Fifth, we’re focused on better supporting the mental and physical health and well-being of our Black+ community. For example, over the past year, we’ve worked with our mental health provider in the U.S., to increase their Black network of counselors. Our global EAP providers are also working to further diversify their network of counselors. Over the next 90 days, our Benefits team will work with the Equity Project Management Office and Black Leadership Advisory Group to identify areas where we could expand our benefits or provide additional support to Googlers and their families. As one example of the kinds of programs that work: we've made the medical second opinion service available to Googlers’ extended family—something that our Black+ community told us was important to supporting a family structure that includes siblings, parents, parents-in-law and grandparents.

Building products for change
Turning to our external announcements, we want to create products and programs that help Black users in the moments that matter most. Two weeks ago, I put out a call for ideas, and Googlers from all over the world have submitted more than 500 suggestions. We’ve assembled a product task force to prioritize and implement these ideas in partnership with our Black Leadership Advisory Group and members of our Black Googler Network.

Some activations have already launched, including the Assistant’s responses to questions related to Black Lives Matter and—as of this week—Juneteenth. We're also working quickly to give merchants in the U.S. the option of adding a “Black-owned” business attribute to their Business Profile on Google to help people find and support Black-owned local businesses by using Search and Maps. This opt-in feature is in development and will roll out to Business Profiles in the coming weeks.

Creating products for everyone is a core principle at Google, so our product teams will work to ensure that all users, and particularly Black users, see themselves reflected in our products. In addition, building on YouTube's announcement last week, our Trust and Safety team will work to strengthen our product policies against hate and harassment.

Helping create economic opportunity
Beyond our products, we know that racial equity is inextricably linked to economic opportunity. So today we are announcing a $175 million+ economic opportunity package to support Black business owners, startup founders, job seekers and developers, in addition to YouTube’s $100 million fund to amplify Black creators and artists. This new commitment includes: $50 million in financing and grants for small businesses, focused on the Black community and in partnership with Opportunity Finance Network. This commitment builds on our recent $125 million Grow with Google Small Business Fund that is helping underserved minority and women-owned small businesses across the U.S.

$100 million in funding participation in Black-led capital firms, startups and organizations supporting Black entrepreneurs, including increased investments in Plexo Capital and non-dilutive funding to Black founders in the Google for Startups network.

$15 million in training, through partners like the National Urban League, to help Black jobseekers grow their skills.

$10 million+ to help improve the Black community’s access to education, equipment and economic opportunities in our developer ecosystem, and increase equity, representation and inclusion across our developer platforms, including Android, Chrome, Flutter, Firebase, Google Play and more.

Mentorship is also critical to growing networks and successful businesses. Today, we are launching our Google for Startups Accelerator for Black Founders, a three-month digital accelerator program for high potential Seed to Series A startups and announcing an expansion of our Digital Coaches program to 8 new cities, including Memphis, Birmingham, and Cleveland, to provide 50K Black-owned businesses in the U.S. with the mentorship, networking and training they need to grow.

Improving education
We’re also committing nearly $3 million to help close the racial equity gaps in computer science education and increase Black+ representation in STEM fields. This starts with making sure Black students have access to opportunities early on in their education. To that end, we’re expanding our CS First curriculum to 7,000 more teachers who reach 100,000+ Black students, scaling our Applied Digital Skills program to reach 400,000 Black middle and high school students, and making a $1 million Google.org grant to the DonorsChoose #ISeeMe campaign, to help teachers access materials to make their classrooms more inclusive.

Beyond the classroom, we’re increasing our exploreCSR awards to 16 more universities to address racial gaps in CS research & academia, and we’re also supporting Black in AI with $250,000 to help increase Black representation in the field of AI.

These efforts build on our other education initiatives, including CodeNext, focused on cultivating the next generation of Black and Latinx tech leaders, and TechExchange, which partners with historically Black colleges and universities (HBCUs) and Hispanic-serving Institutions (HSIs) to bring students to Google’s campus for four months to learn about topics from product management to machine learning.

Supporting racial justice organizations
We also continue to support organizations working to advance criminal justice reform. Earlier this month, Google.org pledged another $12 million, in addition to the $32 million we’ve already contributed since the Charleston shooting five years ago today. We’re announcing the next round of grants—at $1 million each—to the Leadership Conference Education Fund, the NAACP Legal Defense and Educational Fund’s Policing Reform Campaign and the Movement for Black Lives. We’ve also created a public donation page to help raise even more for organizations fighting against racism and inequality. Recognizing that racism is a problem the world over, looking ahead, we will focus on more global solutions, and will be giving grants to local community organizations tackling these issues in Brazil, and across Europe and Africa.

Let me close by simply saying thank you to the many Googlers who have come together to drive these efforts. That includes our Chief Diversity Officer Melonie Parker and the Employee Engagement team, our Equity Project Management Office working in partnership with our Black Leadership Advisory Group and members of our Black Googler Network, and everyone who has stepped up with ideas on how we can build a better workplace, and, in turn, better products for the world.

-Sundar

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